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Privacy Policy
At LUNEVIA, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access our website, submit enquiries, make reservations, or engage with our hospitality services.
We may collect personal information including:
Full name
Email address
Phone number
Travel preferences and booking details
Payment and billing information
Special requests or dietary requirements
Your information may be used for:
Processing reservations and enquiries
Providing guest support and concierge services
Improving our website and hospitality experiences
Sending booking confirmations and service updates
Ensuring security and legal compliance
LUNEVIA implements reasonable security measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration.
While we strive to safeguard your data, no digital platform or internet transmission can guarantee complete security.
We may work with trusted third-party providers for payment processing, booking systems, analytics, and hospitality-related services.
These providers may have access to limited information necessary to perform their services but are expected to maintain confidentiality and data protection standards.
Our website may use cookies and analytics tools to improve user experience, monitor website performance, and understand visitor behavior.
By using our website, you consent to the use of such technologies unless disabled through your browser settings.
You may request access to, correction of, or deletion of your personal information by contacting us directly.
LUNEVIA reserves the right to retain information where required for legal, operational, or security purposes.
This Privacy Policy may be updated periodically without prior notice. Continued use of our services after updates constitutes acceptance of the revised policy.
At LUNEVIA, we understand that travel plans may change. Our Refund & Cancellation Policy is designed to ensure transparency while maintaining operational commitments across our hospitality properties and experiences.
Cancellation requests must be submitted through official communication channels including email or confirmed booking platforms.
Cancellation policies may vary depending on:
Property or destination
Seasonal periods
Promotional or discounted bookings
Exclusive packages or curated experiences
Eligible refunds, where applicable, will be processed based on the cancellation terms associated with the reservation.
Refunds may not apply in cases involving:
Last-minute cancellations
No-show reservations
Non-refundable promotional bookings
Partially utilized stays or services
Approved refunds are generally processed within 7–14 business days depending on the payment provider, banking institution, and payment method used during the reservation.
Changes to reservation dates, occupancy, or guest details are subject to availability and may involve additional charges or revised pricing.
LUNEVIA shall not be held responsible for cancellations, delays, or service interruptions caused by circumstances beyond reasonable control, including natural disasters, extreme weather conditions, government restrictions, transportation disruptions, or public emergencies.
For questions regarding our Privacy Policy or Refund & Cancellation Policy, please contact:
Email: info@lunevia.in
Phone: +91 6238829339
Phone: +91 6238899339
