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Terms & Conditions
Welcome to LUNEVIA. These Terms & Conditions govern your access to and use of the LUNEVIA website, hospitality services, resorts, restaurants, and related guest experiences. By using our website, submitting enquiries, making reservations, or accessing our services, you agree to comply with the following terms.
LUNEVIA is a hospitality-focused brand engaged in the ownership, leasing, development, management, and operation of resorts, restaurants, and hospitality destinations. Our mission is to create thoughtfully curated experiences that combine comfort, elegance, and genuine hospitality through professional management and guest-focused service.
By accessing the LUNEVIA website or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
If you do not agree with any part of these terms, you should discontinue use of our website and services.
All reservations, enquiries, and booking requests are subject to:
Availability
Confirmation by LUNEVIA
Applicable pricing and payment requirements
Submission of an enquiry form does not constitute a confirmed reservation until official confirmation is provided by our team.
LUNEVIA reserves the right to refuse, modify, or cancel reservations in circumstances including but not limited to:
Availability limitations
Pricing inaccuracies
Fraudulent transactions
Violation of guest policies
All pricing displayed or communicated by LUNEVIA is subject to change without prior notice.
Unless otherwise specified:
Rates are quoted in Indian Rupees (INR)
Applicable taxes and service charges may apply
Additional services and experiences may incur separate charges
Accepted payment methods may include:
Credit / Debit Cards
Bank Transfers
Approved Digital Payment Methods
Cancellation and refund policies may vary depending on:
Property type
Booking category
Promotional offers
Seasonal periods
Specific cancellation terms will be communicated during the reservation process.
Refunds, where applicable, will be processed within a reasonable timeframe depending on payment providers and banking institutions.
LUNEVIA reserves the right to apply cancellation or no-show charges where necessary.
Guests may be required to present valid government-issued identification during check-in in accordance with applicable laws and property policies.
Check-in and check-out timings vary by property and will be communicated at the time of booking confirmation.
Requests for early check-in, late check-out, or additional occupancy are subject to availability and may involve additional charges.
Guests are expected to:
Respect property rules and staff instructions
Maintain appropriate conduct during their stay
Avoid unlawful, disruptive, or damaging behavior
LUNEVIA reserves the right to deny access, terminate stays, or request guests to vacate the premises without refund in situations involving misconduct, illegal activities, harassment, excessive disturbance, or property damage.
LUNEVIA may offer dining experiences, wellness services, cultural activities, excursions, and curated guest experiences either directly or through third-party partners.
Participation in activities is voluntary and undertaken at the guest’s own discretion and risk.
Guests are responsible for informing LUNEVIA of:
Medical conditions
Allergies
Dietary restrictions
Accessibility requirements
All content on the LUNEVIA website, including text, branding, logos, photographs, videos, graphics, and design assets, is the property of LUNEVIA unless otherwise stated and is protected under applicable intellectual property laws.
Users may not:
Reproduce website content without permission
Attempt unauthorized access to systems
Distribute malicious software or harmful content
Misuse enquiry forms or communication channels
Personal information submitted through our website or during reservations will be handled in accordance with our Privacy Policy.
Information may be collected for:
Reservation management
Guest communication
Service improvement
Legal and operational compliance
Certain services provided through LUNEVIA properties may involve third-party providers, including transportation services, activity operators, payment gateways, and external booking systems.
LUNEVIA is not responsible for acts, omissions, delays, or service failures caused by third-party providers.
To the maximum extent permitted under applicable law, LUNEVIA shall not be liable for indirect or consequential damages, travel disruptions, delays caused by external factors, loss of personal belongings, or service interruptions beyond reasonable control.
LUNEVIA shall not be held responsible for failure or delay in performance resulting from circumstances beyond reasonable control, including natural disasters, extreme weather conditions, government restrictions, transportation disruptions, public health emergencies, or civil disturbances.
LUNEVIA reserves the right to modify or update these Terms & Conditions at any time without prior notice.
Updated versions will become effective immediately upon publication on the website.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in relation to these terms shall fall under the jurisdiction of the appropriate courts in Kerala, India.
For questions regarding these Terms & Conditions, please contact:
Email: info@lunevia.in
Phone: +91 6238829339
Phone: +91 6238899339
